- Home
- Contact Us
How can we help you?
I want to:
-
Shop or enroll in a Medicare plan
We can call you when it’s best for you
Fill out our online form, and we’ll be in touch within two days.
Call or email us
- Allina Health | Aetna Medicare Advantage plans
Email us or call (TTY: 711), Monday through Friday, 8 AM to 8 PM
Attend a Meeting
Schedule an in-home visit
In most parts of the country, our representatives can visit your home to discuss our Medicare Advantage Plans available in your area to:
- Answer your questions
- Help you enroll
Order an information kit
We can mail you an information kit that includes:
- Benefits, costs and coverage
- Prescription drugs covered by the plan
- How to contact us in another language
- Monthly plan premium (including the amount you pay if you get Extra Help from Medicare to pay for your prescriptions)
- How our plan was rated by Medicare
Select a 2020 plan & order a kit
Please allow 7 to 15 business days for delivery.
Our mailing address:
Allina Health | Aetna Medicare
P.O. Box 7405
London, KY 40742You can also contact Medicare or the Social Security Administration
Medicare Helpline & Website - Get general or claims-specific Medicare information, request documents in alternate formats and make changes to your Medicare coverage. Call 1-800-MEDICARE (1-800-633-4227) or TTY: 1-877-486-2048, 7 days a week, 24 hours a day. If you need help in a language other than English or Spanish, say “Agent” to talk to a customer service representative. Or visit the Medicare website
Social Security Administration - For questions about Medicare eligibility, Social Security retirement benefits or help paying for prescription drugs.
Call 1-800-772-1213 or TTY: 1-800-325-0778, Monday through Friday, 7 AM to 7 PM or visit the Social Security websiteAsk questions about my plan
Coverage I buy myself
- Medicare Advantage Plans
Email us or call 1-833-570-6671 (TTY: 711), 7 days a week, 8 AM to 8 PM
Our mailing address
Allina Health | Aetna Medicare
P.O. Box 7405
London, KY 40742Get a form
You can print, complete and mail forms about:
- Enrollment
- Claims
- Prior authorization
- Appeals
- Complaints
Appoint a representative
You can appoint someone else to act on your behalf if you have a complaint, coverage request or appeal.
Learn more about appointing a representativeRequest coverage, file an appeal or make a complaint
Do you have questions or concerns about your care or coverage? Let us help you.
Learn about coverage determinations, grievances and appeals
-
We speak your language
We have free interpreter services to answer questions you may have about our health or drug plan.
Get help from an interpreter
Y0130_4006_17467
Page last updated: Apr 02, 2020
You are now leaving the Allina Health | Aetna Medicare website.
The information you will be accessing is provided by another organization or vendor. If you do not intend to leave our site, please click Close.