We’re working hard to improve the service, quality and safety of health care. One way we do this is by measuring how well we and others are doing.
We work with groups of doctors and other health professionals to make health care better.
Our clinical activities and programs are based on proven guidelines.
We give you and your doctors information and tools that may help you make decisions.
We aim to:
Meet our members’ health care needs
Measure, monitor and improve clinical care and quality of service
Institute company-wide initiatives to improve the safety of our members and communities
Make sure we obey all the rules, whether they come from plan sponsors, federal and state regulators, or accrediting groups
We work to make your health care better by:
Developing policies and procedures that reflect current standards of clinical practice
Reviewing preventive and behavioral health services, and how care is coordinated
Addressing racial and ethnic disparities in health care that could negatively impact quality health care
Monitoring the effectiveness of our programs
Studying the accessibility and availability of our network providers
Monitoring the overuse and underuse of services for our Medicare members
Performing credentialing and recredentialing activities
Assessing member and provider satisfaction
Each year we check to see how close we are to meeting our goals. Here's what we did in the past year:
We internally collected data on a set of clinical measures. Each year, we use the results to set new goals and improve selected measures. We also use them to provide ongoing quality improvement activities such as cancer screenings, member outreach, and member wellness reminders.
We continued to measure member satisfaction and deliver member initiatives. These included redesigning our member website to enhance the user experience and allow our members to locate in-network providers through the online provider directory.
Through our Local Care Management Program, we continued to deliver local, cohesive care to our members. We did this through increased member and provider engagement, early identification of high-risk members, and leveraging community resources to identify comprehensive solutions for member conditions that go beyond clinical care.
We collaborated with medical and behavioral health to monitor and improve continuity and coordination of care.
We developed a Population Health Management clinical model that provides structure and resources to support our members’ needs.
We improved our patient safety program to help our members make informed health choices.
We continued to help our members with their mental health needs.
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Allina Health | Aetna is an affiliate of Allina Health and Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain management services to Allina Health | Aetna.