Change, Cancel or Leave Your Plan

When you can change or leave your plan

There are certain time frames when you can change or leave your Medicare Advantage (Part C) plan.

During Medicare's annual open enrollment from October 15 through December 7

You can decide to keep your current plan or select a new plan. Your coverage begins on January 1 of the following year, as long as we get your request during open enrollment.

Compare plans or enroll in a 2021 plan

Medicare beneficiaries may also enroll in an Allina Health | Aetna Medicare Plan through the CMS Medicare Online Enrollment Center located at http://www.medicare.gov

If you have Extra Help

Those with Extra Help can switch plans once a quarter in the first nine months of the year.

Learn more about Extra Help from Medicare to pay for your prescriptions

During a special enrollment period

In certain situations, you can change your Medicare plan. Some examples are if you:

Move out of your plan’s service area
Lose other creditable prescription drug coverage
Live in a long-term care facility (like a nursing home)
Have Medicaid

Leaving a Medicare plan

Call us at the number on your ID card if you want to leave your current plan and not join another one. We’ll let you know if you’re able to leave your plan. There are only certain times when you can disenroll.

Print a disenrollment form:

Medicare Advantage Plan Disenrollment Form

Only 10 days left until the end of the month?

Fax the form to: 1-866-756-5514

Or you can mail the form to:

Allina Health | Aetna Medicare
P.O. Box 7405
London, KY 40742

Note: If you don't have creditable coverage for 63 days or more, you may have to pay a late enrollment penalty.

For example, creditable coverage from an employer or union is expected to pay, on average, at least as much as Medicare's standard prescription drug coverage.

There may be other times when you can join or leave a plan.
See Medicare’s full list of special situations

Important: If you have a Medicare Advantage Plan

If you change from a Medicare Advantage Plan that includes prescription drug coverage to a Medicare Prescription Drug Plan, this will disenroll you from your Medicare Advantage Plan. You’ll return to Original Medicare when this happens.

Your rights and responsibilities after disenrollment

You can usually only leave our plan if you have a valid enrollment period. Enrolling in a new Medicare Advantage Plan during the annual open enrollment period (October 15 through December 7) will automatically disenroll you from our plan. You can also call us and ask us to disenroll you from our plan.

Generally, your membership will end on the last day of the month after we get your request to switch to Original Medicare or another plan. If you leave us during the annual open enrollment period, your last day of coverage is usually December 31.

Have questions about ending your coverage? You can call us at the number on your ID card.

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Call an Allina Health | Aetna representative at (TTY: 711), Monday to Friday, 8 AM to 8 PM

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When you can change or leave your plan

During Medicare's annual open enrollment from October 15 through December 7

If you have Extra Help

During a special enrollment period

Leaving a Medicare plan

Important: If you have a Medicare Advantage Plan

Your rights and responsibilities after disenrollment

Let us help you

We speak your language

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