What’s a Medicare grievance?
A Medicare grievance is like a complaint. You would file a grievance if you were unhappy with something about your Allina Health | Aetna Medicare plan. Examples are if your doctor treated you unfairly or your medication delivery was late.
If you bought a plan from a person or company, you can also file a grievance about them. They’re called brokers or agents. Be sure to include their name.
How to file a Medicare grievance
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File online
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Print a grievance form
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Fax or mail your form
Fax
1-724-741-4956
MailAllina Health |Aetna Medicare Advantage Plan
Allina Health |Aetna Medicare Grievances
PO Box 14834
Lexington, KY 40512
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Call
Medical care
Call 1-833-570-6671 ${tty}, Monday to Friday, 8 AM to 8 PM.
Prescription drugs
Call 1-833-620-8809 ${tty}, 7 days a week, 24 hours a day.
When you’ll hear back
We’ll get back to you within 30 days. Or in 24 hours if you request a faster response.
To file a complaint with Medicare.gov
Call 1-800-MEDICARE (TTY: 711) or 1-800-633-4227 (TTY: 711). You can also submit a Medicare Electronic Complaint form online.